Our AML Policy and Verification Explained

Every account on our platform is subject to anti-money-laundering (AML) controls and identity verification required by our Curaçao licence. On this page we set out, in plain terms, what we check, when we check it, which documents you need and what happens if verification is not completed.

Our Commitment to AML Rules

Why these controls exist

Gamblezen Casino operates under a Curaçao licence, and that licence binds us to the anti-money-laundering and counter-terrorist-financing rules of our licence jurisdiction. In practice this means we must know who our players are, watch for suspicious transaction patterns and report concerns to the relevant financial intelligence authority where the law requires it. These obligations are not optional for us and they cannot be waived for any player, regardless of VIP status or account history.

We treat AML compliance as a condition of keeping our licence, not as an administrative extra. Our compliance team, led by our Money Laundering Reporting Officer (MLRO), maintains the internal policies, risk assessments and staff training that the licence demands, and we review them regularly.

When We Verify Your Account

Verification stages

We verify identity at three points. At registration we confirm your basic details and screen your name against sanctions and politically-exposed-person (PEP) lists. Before your first withdrawal we complete full Know Your Customer (KYC) verification. After that, we re-verify at thresholds set by our risk policy, when your transaction pattern changes materially, or when a document expires.

• Registration: age confirmation (18+), basic identity screening against sanctions and PEP lists.
• First withdrawal: full KYC check covering identity, address and payment method ownership.
• Ongoing checks: triggered by cumulative thresholds, unusual activity or expiring documents.

Documents we ask for

For full verification we need three things from you: a government-issued identity document (passport, national ID card or driving licence), a proof of address dated within the last three months (utility bill, bank statement or official letter), and confirmation that the payment method in your name belongs to you (a photo of the card showing the first six and last four digits, or a screenshot of your e-wallet or crypto wallet showing your name). All documents must be valid, legible and in your own name.

Our Verification Step by Step

From upload to approval

Submitting documents takes a few minutes and the review itself is normally finished within 24 hours. Once your account is approved, withdrawals are processed in 0 to 1 hours, so completing verification early avoids any delay on your first payout.

Follow these steps:

• Open the Verification section of your account profile.
• Upload clear photos or scans of your ID document, showing all four corners and the expiry date.
• Upload a proof of address dated within the last three months.
• Confirm your payment method as described above.
• Wait for our compliance team to review; you will receive an email as soon as your account is approved or if we need anything further.

How we protect your documents

Your documents are uploaded over an encrypted connection and stored on access-restricted systems. Only trained compliance staff can view them, every access is logged, and we never share your verification data with third parties except where the law obliges us to. We do not use your documents for marketing purposes.

When We Ask About Source of Funds

For most players, standard KYC is all we ever need. Where the law or our risk policy requires it, we will additionally ask you to show the source of the funds you play with. This is not an accusation; it is a routine licence obligation that applies to us, and refusing a legitimate request is not something we can offer any player.

We typically request source-of-funds evidence in these situations: cumulative deposits above a threshold defined in our internal risk policy, deposits that are large relative to your stated profile, deposits made with crypto, or transaction patterns that our monitoring flags for review.

Acceptable evidence includes recent payslips, an employment contract, tax returns, bank statements showing regular income, or documents proving the sale of an asset. We review whatever you provide, tell you clearly whether it is sufficient, and remove the restriction once our checks are complete.

How We Monitor Transactions

Deposits, withdrawals and limits

Every deposit and withdrawal on our platform passes automated screening against our AML rules, and unusual patterns are reviewed manually by our compliance team. Checks include sanctions-list matching, structuring detection (splitting a large amount into smaller transactions) and comparison of your play against your verified profile.

Two rules matter to you in daily play. First, we operate a same-method withdrawal rule: withdrawals must normally go back to the same payment method you used to deposit, which is a core AML control and also protects you against unauthorised access. Second, our limits are fixed and apply to every verified account.

If Verification Fails

What we must do

If you do not provide the requested documents, or the documents you send do not confirm your identity, our options narrow. We suspend withdrawals from the account until verification is complete. Where our licence requires it, we may freeze the account, and if we identify activity that must be reported under AML law, we file a report with the relevant authority. We are legally prohibited from tipping you off about such a report.

These outcomes are rarely final. Most failed verifications are caused by expired documents, blurred photos or a name mismatch between the ID and the payment method, and they are resolved within days once you send corrected documents. If we cannot verify you at all, we return the balance of verified funds to the source account and close the account.

• Withdrawals suspended pending documents: standard first step.
• Account frozen pending compliance review: applied where the risk policy requires it.
• Suspicious activity report filed: where the law obliges us, without notice to you.
• Funds returned and account closed: if verification cannot be completed.

How Long We Keep Documents

Storage periods

We keep verification documents and transaction records for five years after your account is closed, or for five years after the end of a business relationship, whichever our licence requires. This retention period is a legal obligation, not a choice, and it exists so that records remain available to the licensing authority and financial investigators if a review is ever required.

After the retention period expires, your documents are securely and permanently deleted from our systems. If you close your account and later ask us to delete your data sooner, we must explain that AML law prevents us from removing verification records during the mandatory retention window.

Frequently Asked Questions

Do I need to complete verification before I can deposit and play?

No. You can register, deposit and play with basic checks only. Full KYC verification is required before your first withdrawal, but we recommend completing it early so your first payout is not delayed.

How long does verification take at Gamblezen Casino?

Most reviews are completed within 24 hours of receiving your documents. After approval, withdrawals are processed in 0 to 1 hours.

Why was my withdrawal sent back to the method I deposited with?

We apply a same-method withdrawal rule as part of our AML obligations. Withdrawals must normally be returned to the same payment method used for the deposit, which also protects your funds against unauthorised access.

Can I refuse to provide source-of-funds documents?

No. Where our licence requires source-of-funds evidence, we must obtain it before further play or withdrawals. Refusal leaves us no option but to suspend withdrawals and, if the policy requires, freeze the account.

Can I delete my verification documents before five years?

AML law requires us to keep verification records for five years after account closure, so we cannot delete them earlier. After that period they are permanently and securely destroyed.