Gamblezen Casino Terms and Conditions

These Terms and Conditions govern your use of Gamblezen Casino. By registering an account, depositing funds or placing a wager, you accept every clause set out below. Read them carefully before you play.

Accepting Our Terms

These Terms and Conditions form a binding agreement between you and Gamblezen Casino, operated by Gamblezen N.V. under a Curaçao licence. The agreement takes effect the moment you open an account, and it stays in force for as long as your account remains open. If you continue to log in, deposit or place bets after we publish an updated version, that continued use counts as acceptance of the new terms.

We publish the current version on this page at all times, together with the date of the last revision. It is your responsibility to check the page periodically. Where local law in your jurisdiction imposes stricter rules than ours, the stricter rule applies.

1. Opening an account confirms you have read, understood and accepted these terms in full.
2. If you disagree with any clause, do not register, and close any existing account immediately.
3. Playing on our platform means you waive no statutory rights that cannot be waived under applicable law.

Eligibility and Registration

You may register only if you are at least 18 years old, or the legal gambling age in your country of residence if that is higher. We are a casino only, with no sportsbook, and we accept players from permitted jurisdictions only. Residents of the United States, the Netherlands, France, Belgium, Spain, Italy, Sweden, Denmark, Portugal, Ireland, Lithuania, Latvia, Estonia, Cyprus and other restricted territories listed during registration may not hold an account with us.

One account per person, per household, per IP address and per payment method. Duplicating an account to claim a welcome offer more than once is a material breach. During registration you must give accurate personal details; since our launch in 2023 we have verified identity documents before every first withdrawal, and false information will block your account.

1. You must supply a government-issued ID, proof of address and payment method verification before your first withdrawal.
2. You must keep your login credentials secret. Activity under your credentials is presumed to be yours.
3. You confirm you are not acting on behalf of a third party and that your funds come from a lawful source.

Deposits and Withdrawals

You may deposit with Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Google Pay, Skrill, Neteller, MiFinity, Jeton and the crypto currencies we support, including Bitcoin, Ethereum, Tether, Litecoin and Dogecoin. Withdrawals run through the same principle: you withdraw to a payment method registered in your own name. Minimum deposit and withdrawal amounts, current daily and monthly caps and per-method processing times are stated on our payments page, and we review them regularly.

We do not charge fees on deposits or withdrawals, although your payment provider may. Verification under our KYC policy must be complete before we release a first withdrawal, and we may request updated documents at any later point. If an account stays inactive for twelve consecutive months, we treat it as dormant: we may apply an administrative maintenance fee to the remaining balance and require fresh verification before any withdrawal.

1. Withdrawals are processed in the order received, and we may ask for source-of-funds evidence on larger amounts.
2. Wagering with funds while a withdrawal is pending voids that pending request.
3. Only deposits that have been played through at least once may be withdrawn in full; unplayed deposits may be returned net of provider costs.

Bonus and Promotion Rules

Bonus funds and free spins carry conditions that you must meet before winnings become withdrawable. The specific wagering requirement, maximum bet, expiry window and win cap for each offer are stated in the promotion terms attached to that offer, and those terms prevail over this general clause. Unless the individual offer says otherwise, bonus funds expire if the wagering is not completed within the stated period.

When an active bonus is running on your account, the maximum permitted bet per round or spin is limited, and certain games contribute at a reduced rate or not at all. The contribution table is published with each promotion. We treat the following as bonus misuse: deliberately low-risk wagering to grind through a requirement, claiming offers across multiple accounts, and exploiting a technical error in a promotion.

1. Bonuses are limited to one per person, household, IP address and payment method unless stated otherwise.
2. We may void bonus funds, free spins and associated winnings where misuse is identified.
3. We may decline a bonus, or remove it after award, if genuine technical fault affected the promotion.

Conduct We Prohibit

The following conduct is strictly forbidden on our platform. Where we identify a breach, we may suspend the account, void wagers and winnings, confiscate balances linked to the breach and report the matter to the relevant authorities and payment providers.

We use fraud-detection systems that flag patterns across accounts, devices and payment methods. Denial of a breach does not oblige us to restore funds where our records support the finding.

1. Fraud of any kind, including stolen payment details and false identity documents.
2. Chargebacks or payment reversals after deposits have been wagered.
3. Operating multiple accounts, or permitting another person to use your account.
4. Collusion, chip dumping, exploitation of software errors or use of automated tools, bots or artificial intelligence to place bets.
5. Accessing our platform through a VPN, proxy or similar tool to disguise your location and circumvent geo-restrictions.

Responsible Play and Limits

Gambling must remain entertainment, and we treat it that way. Through your account settings you can set deposit limits, loss limits and session reminders, take a short cool-off period or exclude yourself from our platform entirely. Self exclusion takes effect immediately once confirmed, and during the exclusion period we will not send you marketing material or accept new deposits. Setting up a self exclusion does not affect withdrawals of your remaining balance.

We also monitor play patterns for signs of harm. If our staff observe indicators such as chasing losses or rapid escalation of deposits, we may contact you, apply a temporary limit or, in serious cases, suspend the account while we assess the situation. We cooperate with GamCare, BeGambleAware and GAMSTOP, and we can direct you to these organisations for independent support.

1. Deposit and loss limits can be tightened at any time and take immediate effect.
2. Relaxing or removing a limit takes effect only after a cooling-off period we set in your account settings.
3. If you use GAMSTOP, you must not attempt to register or continue playing with us.

Closing Your Account

You may close your account at any time by contacting our support team, which is available by live chat and email around the clock. Provided KYC verification is complete and no bonus conditions are outstanding, we will return your withdrawable balance through your registered payment method before closure. We may also close an account ourselves for the reasons set out in these terms, including breach of prohibited conduct, insolvency concerns or regulatory instruction.

If you have a complaint, contact support first and we will try to resolve it informally. If the matter is not settled, you can escalate it to our complaints procedure: submit a written complaint with your account details, and we will acknowledge it and give you a reasoned response. Unresolved disputes fall under the laws of our licensing jurisdiction in Curaçao, and nothing in these terms removes rights that consumer law in your country of residence grants you.

1. Account closure by you is free of charge and does not require a reason.
2. We keep transaction and communication records for the period required by our licence, even after closure.
3. Complaints are answered in the language of your account where we can, otherwise in English.

Changes to These Terms

We may amend these Terms and Conditions at any time to reflect changes in law, our licence conditions, payment providers or our services. We publish the revised version on this page with the new effective date, and where a change materially affects your rights or obligations we also notify you by email or an in-account message before the change takes effect.

If you keep playing after the effective date, the revised terms apply to you. If a change reduces your rights and you object to it, you may close your account before the effective date without penalty, and these changes will not apply retroactively to wagers already settled.

1. Material changes carry at least seven days notice before taking effect.
2. The version published on this page is the only authoritative version.
3. If you disagree with a change, closing your account before its effective date preserves your position.

Frequently Asked Questions

At what age can I register at Gamblezen Casino?

You must be at least 18 years old, or the higher legal gambling age of your country of residence. We verify your age through the KYC documents you submit before your first withdrawal, and accounts opened by minors are closed with all wagers voided.

Can I hold more than one account?

No. We allow one account per person, household, IP address and payment method. Multiple accounts opened to claim bonuses more than once are treated as misuse, and we may void winnings and confiscate the balances involved.

Is verification required before I can withdraw?

Yes. Before your first withdrawal we verify a government-issued ID, proof of address and your payment method. We may request updated documents or source-of-funds evidence later, especially for larger withdrawals.

How do I self exclude from the platform?

You can set a self exclusion through your account settings or by contacting support. It takes effect immediately once confirmed: we stop all deposits and marketing messages, and you can still withdraw your remaining balance during the exclusion period.

How will I know if the terms change?

We publish every revision on this page with a new effective date, and material changes are announced by email or in-account message at least seven days before they apply. Continued play after the effective date means you accept the revised terms.